Shipping & Delivery Policy

We’re a UK-based business and currently ship within the UK only. Unfortunately, this does not include Northern Ireland at present, due to the General Product Safety Regulation (GPSR) introduced in December 2024, which we’re not yet able to comply with.

Processing Times

All of our products are made to order in our onsite studio, and most can be personalised just for you.

  • Processing time: 1–2 working days
  • Orders placed before 1pm are dispatched the following morning
  • Orders placed after 1pm are dispatched the day after next
  • Weekends and bank holidays are not counted as working days

Processing time is the time it takes us to prepare your order before it’s dispatched — delivery time begins after dispatch, not from the date of purchase.

Royal Mail Delivery Options & Estimated Times

Delivery times are estimates only and are provided by Royal Mail. We cannot guarantee delivery dates. 

UK Untracked Services

  • Second Class (Standard Delivery): 2–5 working days (weekdays only)
    Please note: Royal Mail no longer delivers Second Class post on Saturdays. Deliveries now take place on alternate weekdays.

Delivery Upgrades (available at checkout)

  • First Class: 1–3 working days

UK Tracked Services

  • Tracked 48: 2–4 working days
  • Tracked 24: 1–2 working days

Shipping options and prices will be clearly shown at checkout before you complete your order. If you’re unsure which option is best, feel free to message us — we’re always happy to help.

Seasonal Delays

During busier times of the year (such as Christmas and other seasonal holidays), delivery delays are expected.

  • Please order as early as possible to avoid disappointment
  • Delivery estimates may be extended during peak periods

Royal Mail delays (as of 5th March 2026):
Royal Mail are currently experiencing delays which may extend delivery beyond the original estimate. Tracked delivery options are available at checkout and are recommended in the lead-up to Mother’s Day to give your order the best chance of arriving in time.

Need Your Order by a Specific Date?

If you need your item by a specific date, we strongly recommend upgrading to 1st Class or a tracked service for faster delivery and greater peace of mind. These services are always prioritised over 2nd Class.

While we always dispatch orders on time, once your parcel has been handed over to Royal Mail, delivery is outside our control and delays may occasionally occur.

Please note: delivery estimates are provided by Royal Mail and are not guaranteed. Orders placed close to an occasion may arrive afterwards. 

We cannot be held responsible if your order does not arrive in time for a specific date or occasion.

Delayed Or Missing Parcels

If your parcel hasn’t arrived within 10 days after it has been dispatched, please get in touch and we’ll be happy to investigate with Royal Mail. Information regarding refunds can be found in our separate Returns & Refunds Policy.

Seasonal Closures

From time to time, we may take short seasonal breaks (such as over Christmas and New Year). During these periods, orders can still be placed, but they won’t be processed or dispatched until we return.

Any upcoming closure dates and final posting deadlines will always be clearly communicated on our website.

If you haven’t been able to find the information you were looking for, or if you have any additional shipping or delivery-related questions, please feel free to contact us